This policy explains how 12lady (“we”, “us”) collects and uses personal information when you visit 12lady.com or place an order. Contact: [email protected].
Information we Collect
Account and order details: name, email, phone, billing and shipping address, and the items you buy.
Payment details: card and PayPal payments are processed by Stripe and PayPal. We do not store full card numbers.
Messages you send us, including contact-form and customer-service emails.
Technical data such as IP address, browser type, and pages viewed, through cookies and similar tools.
How we use it:
We use this information to take and deliver orders, send order and shipping emails, handle returns, prevent fraud, and improve the site. We send marketing email only if you opt in. You can unsubscribe in any marketing email.
Who we share it with
We share information only as needed to run the store: payment processors (Stripe, PayPal), shipping and fulfillment partners, and email or hosting providers. We do not sell your personal information.
How long we keep it
Order records are kept for as long as tax, accounting, and dispute rules require. Marketing data is kept until you unsubscribe or ask us to delete it.
Your choices
You may ask us to access, correct, or delete your personal information, or to stop marketing email, by writing to [email protected]. If you are in the UK or EEA, you may also complain to your local data protection authority. If you are a California resident, you may ask what personal information we hold and request deletion, subject to records we must keep by law.
Security
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed inappropriately.
Cookies
The site uses cookies to keep your cart, remember login, and measure traffic. You can block cookies in your browser. Cart and checkout may not work if you do.
Children
This store is for adults. We do not knowingly collect information from children under 16.
Changes
We will post changes on this page and update the date above.
